Wrong, Not Wanted, Non-Defective Product:
Please review the compatibility and technical information carefully BEFORE placing any orders. Please Call Us if you have any questions before placing any orders. We suggest you verify all specifications before placing any orders.
Packaging Tools will not be liable if you order the wrong products. We make every effort to provide complete and accurate descriptions of our products. It is the responsibility of the customer to ensure product compatibility.
Note that not every product is eligible for return and please contact Packaging Tools prior to order to confirm the return eligibility of the product you are interested in.
How to Return an Item
If you are returning a product for refund, we will charge up to 25% restocking fee.
The restocking fee is deducted from the original invoice price less any shipping costs that were incurred (including the original shipping cost for items with free shipping).
Refunds can be processed upon receipt and inspection. A refund will be issued using the original payment method.
If you are returning a product for exchange, in most cases we will charge up to 25% restocking fee.
The restocking fee is deducted from the original invoice price less any shipping costs that were incurred (including the original shipping cost for items with free shipping).
Exchange can be processed upon receipt and inspection. Once the return is received, inspected and approved, and the exchange item is shipped, we will send you an email with the Tracking Number.
Shipments refused because the item is simply no longer wanted and shipments not picked-up by the customer after shipping courier’s attempts to deliver will be charged up to 25% restocking fee.
Note: For packages with ground shipping couriers attempt to deliver three times. For packages with expedited shipping only one delivery attempt is made. If you miss these attempts, then couriers will hold your package for 3–5 days. If you fail to collect this package within the set period, it will get returned.
Defective Product Return:
We offer RMA Replacement without a restocking fee to support customers who have received a defective product and complied with our Return Policy and Procedure requirements.
Note that this policy is only applicable for the items that are indeed defective. Claiming "defect" is the easy way out of a restocking fee just because the item is no longer wanted. For non-defective products return please refer to Wrong, Not Wanted, Non-Defective Product Policy.
If the product you receive is defective, please request RMA number following the return procedure outlined below.
Make sure to keep the original packaging. We are not able to accept claims for defective products if the original packaging has been discarded.
Photos, videos or other information may be requested prior to sending an RMA form.
Returns due to Our Errors:
If Packaging Tools (or the manufacturer in case of drop shipment) has mistakenly sent you the wrong item, we will correct it. Please E-mail or Call Us and we will promptly correct the errors and reship the correct product at no additional cost to you. We will need you to return the incorrect product following the return procedure outlined below.
Returns for Products Damaged in Shipping:
Be sure to inspect your packages for any damage at time of delivery. If damage is visible, please DO NOT refuse the package as it will be considered as an unauthorized return. Instead, open the box and check if the product(s) is damaged as well. If there is a damage to the product itself, please take a few photos of the damaged product and the packaging and email them to us at Packaging Tools following the return policy outlined below.
Make sure to keep the original packaging for inspection and investigation. We are not able to accept claims for shipping damage if the original packaging has been discarded.
Photos, videos or other information may be requested prior to sending an RMA form.
Request RMA
Other Conditions:
Unauthorized Return
An unauthorized return is defined as:
In most cases unauthorized return will be refused and sent back at customer’s expense and credit or replacement will not be issued. Sometimes unauthorized returns may be considered on a case-by-case basis, entirely at Packaging Tools's discretion. If Packaging Tools chooses to accept the return we reserve the right to charge up to 25% restocking fee in addition to any shipping costs associated with the order (including the original shipping cost for items with free shipping).
Refused Shipments
A refused shipment occurs when the customer refuses to accept the package during a delivery attempt.
Return Policy Abuse
We reserve the right to refuse a return or exchange on any merchandise that does not meet Packaging Tools’ Return Policy requirements. Customers requesting repeated returns will be blocked from making any further purchases. An RMA number does not guarantee your returned items are eligible for a refund, exchange, or replacement.
Manufacturers keep serial numbers on all products. Occasionally, our customers inadvertently return items that were not purchased at Packaging Tools. We will under no circumstances accept these returns. The items in question will be sent back to the customer at customer's expense with a request to send the correct item within 5 days from the date the product is received. If customer attempts to return items not purchased at Packaging Tools again, the items will not be returned and the refund for the order and shipping expenses will not be issued.
Changes in Return Policy
We reserve the right to change or update our Return Policy without any previous notice. Be assured that the listed policy at the time of your purchase will apply, even if our policy is revised after your purchase.
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