Return Policy & Procedures

Wrong, Not Wanted, Non-Defective Product:

Please review the compatibility and technical information carefully BEFORE placing any orders. Please Call Us if you have any questions before placing any orders. We suggest you verify all specifications before placing any orders.

Packaging Tools will not be liable if you order the wrong products. We make every effort to provide complete and accurate descriptions of our products. It is the responsibility of the customer to ensure product compatibility.

Note that not every product is eligible for return and please contact Packaging Tools prior to order to confirm the return eligibility of the product you are interested in.

How to Return an Item

1. Request RMA
1. Returns can be requested within 5 days from the date your order was received. Your request will be reviewed upon receipt and if approved, you will receive your RMA number and return shipping instructions. Please do not ship your order back until you receive your RMA number and return shipping instructions.
2. To request an RMA number, please email the following information to packagingtoolsinfo@gmail.com

• Packaging Tools Sales Order Number
• Part number
• Product serial number if Applicable
• Number of items to return
• Your email address and contact phone number
• Reason for your return
• Return type: refund or exchange

1. Once approved, you will receive an email with the RMA number and shipping address for returns.

1. Repack the item in its original package or include the original package with the item in another box.  If the package was received double boxed for safety in transit, it must be returned double boxed.  All items must be unassembled and re-packaged in the way they were received.
2. Please pack the items to prevent damage in transit and keep the product's packaging in its original condition.  If double boxed when received, please make sure to double box for return shipment.
3. All products being returned must be 100% complete, in new, re-sellable condition, with the original components, cables, documentation, manual(s) and accessories.
4. Customer should prominently display the RMA number on the outside shipping boxes containing the item to be returned. The original product carton cannot be defaced by marks or tape.

1. Please do not ship returns to Packaging Tools address. Products sold on our website may only be returned to the shipping address specified in the return shipping instructions. We will not be responsible for the additional costs associated with the reshipping, insurance and address correction if return is received at Packaging Tools address.
2. All returns should be sent "Pre-Paid" and fully insured for the invoice amount against damage or loss. All returns should be sent only via UPS, FedEx or DHL carrier with a signature confirmation, tracking and insurance. Please email us with the Tracking Number for your returns.

1. All returns will be inspected and tested upon receipt. Please allow 1–2 weeks for determination to be made if eligibility requirements are met for refund or exchange.

If you are returning a product for refund, we will charge up to 25% restocking fee. 

The restocking fee is deducted from the original invoice price less any shipping costs that were incurred (including the original shipping cost for items with free shipping).

Refunds can be processed upon receipt and inspection. A refund will be issued using the original payment method.

1. Exchange

If you are returning a product for exchange, in most cases we will charge up to 25% restocking fee.

The restocking fee is deducted from the original invoice price less any shipping costs that were incurred (including the original shipping cost for items with free shipping).

Exchange can be processed upon receipt and inspection. Once the return is received, inspected and approved, and the exchange item is shipped, we will send you an email with the Tracking Number.

1. Refused Shipments

Shipments refused because the item is simply no longer wanted and shipments not picked-up by the customer after shipping courier’s attempts to deliver will be charged up to 25% restocking fee.

Note: For packages with ground shipping couriers attempt to deliver three times. For packages with expedited shipping only one delivery attempt is made. If you miss these attempts, then couriers will hold your package for 3–5 days. If you fail to collect this package within the set period, it will get returned.

Defective Product Return:

We offer RMA Replacement without a restocking fee to support customers who have received a defective product and complied with our Return Policy and Procedure requirements.

Note that this policy is only applicable for the items that are indeed defective. Claiming "defect" is the easy way out of a restocking fee just because the item is no longer wanted. For non-defective products return please refer to Wrong, Not Wanted, Non-Defective Product Policy.

If the product you receive is defective, please request RMA number following the return procedure outlined below.

Make sure to keep the original packaging. We are not able to accept claims for defective products if the original packaging has been discarded.

Photos, videos or other information may be requested prior to sending an RMA form. 

1. Request RMA
1. Returns can be requested within 10 days from the date your order was received. Your request will be reviewed upon receipt and if approved, you will receive your RMA number and return shipping instructions. Please do not ship your order back until you receive your RMA number and return shipping instructions or return shipping label.

• RMA requests applied for after 14 days from the date your order was received must be sent to the product manufacturer directly and considered a warranty case.

• Packaging Tools Sales Order Number
• Part number
• Product serial number if applicable
• Number of items to return
• Your email address and contact phone number
• Detailed description of the product defect.
• Attach a few photos if the defect is visible.

1. Once approved, you will receive an email with the RMA number and a shipping label for return.

1. Repack the item in its original package or include the original package with the item in another box. All items must be unassembled and re-packaged in the way they were received.
2. Please pack the items to prevent damage in transit and keep the product's packaging in its original condition.  If double boxed when received, please make sure to double box for return shipment.
3. All products being returned must be 100% complete, in new, re-sellable condition, with the original components, cables, documentation, manual(s) and accessories.
4. Customer should prominently display the RMA number on the outside shipping boxes containing the item to be returned. The original product carton cannot be defaced by marks or tape.

1. Please do not ship returns to Packaging Tools address. Products sold on our website may only be returned to the shipping address specified in the return shipping instructions. We will not be responsible for the additional costs associated with the reshipping, insurance and address correction if return is received at Packaging Tools address.
2. All returns should be sent "Pre-Paid" and fully insured for the invoice amount against damage or loss. All returns should be sent only via UPS, FedEx or DHL carrier with a signature confirmation, tracking and insurance. Please email us with the Tracking Number for your returns.

1. All returns will be inspected and tested upon receipt.

1. Defective items will be replaced once the return is received, tested and inspected by the product manufacturer.

• If the product is found to be faulty or defective, a replacement for the defective item will be shipped.
• If the product is returned as defective and is found not to be defective, it will be sent back to the customer at customer's expense. Additional manufacturer inspection fees may apply.
• If the product is returned as defective and is found to be damaged due to improper installation, improper use or handling, it will be sent back to the customer at customer's expense. Additional manufacturer inspection fees may apply.

Returns due to Our Errors:

If Packaging Tools (or the manufacturer in case of drop shipment) has mistakenly sent you the wrong item, we will correct it. Please E-mail or Call Us and we will promptly correct the errors and reship the correct product at no additional cost to you. We will need you to return the incorrect product following the return procedure outlined below.

1. Request RMA
1. Returns for wrong items can be requested within 3 days from the date your order was received. Your request will be reviewed upon receipt and if approved, you will receive your RMA number and return shipping instructions or a return shipping label. Please do not ship your order back until you receive your RMA number and return shipping instructions.

• Make sure to inspect the item you receive within 3 days. RMA requests applied for after 3 days from the date your order was received may be considered on a case-by-case basis, entirely at Packaging Tools’ discretion.

• Packaging Tools Sales Order Number
• Part number
• Product serial number if applicable
• Number of items to return
• Your email address and contact phone number
• Reason for your return

1. Once approved, you will receive an email with the RMA number and a shipping label for return.

1. Repack the item in its original package or include the original package with the item in another box. All items must be unassembled and re-packaged in the way they were received.
2. Please pack the items to prevent damage in transit and keep the product's packaging in its original condition.  If double boxed when received, please make sure to double box for return shipment.
3. All products being returned must be 100% complete, in new, re-sellable condition, with the original components, cables, documentation, manual(s) and accessories.
4. Customer should prominently display the RMA number on the outside shipping boxes containing the item to be returned. The original product carton cannot be defaced by marks or tape.

1. Please do not ship returns to Packaging Tools address. Products sold on our website may only be returned to the shipping address specified in the return shipping instructions. We will not be responsible for the additional costs associated with the reshipping, insurance and address correction if return is received at Packaging Tools address.
2. All returns should be sent "Pre-Paid" and fully insured for the invoice amount against damage or loss. All returns should be sent only via UPS, FedEx or DHL carrier with a signature confirmation, tracking and insurance. Please email us with the Tracking Number for your returns.

1. All returns will be inspected and tested upon receipt.

1. A replacement can be processed upon inspection and will be shipped at our cost. We will send you an email with the Tracking Number once it is shipped.
2. If the customer chooses not to receive the product replacement but requests a refund, up to 25% restocking fee may apply. In addition, any shipping charges associated with the order will be deducted from the refund (including the original shipping cost for items with free shipping).

1. If you refuse delivery for an incorrect item instead of requesting an RMA and following the return procedure outlined above, the shipment will be considered an unauthorized return and subject to the policies thereof.

Returns for Products Damaged in Shipping:

Be sure to inspect your packages for any damage at time of delivery. If damage is visible, please DO NOT refuse the package as it will be considered as an unauthorized return. Instead, open the box and check if the product(s) is damaged as well. If there is a damage to the product itself, please take a few photos of the damaged product and the packaging and email them to us at Packaging Tools following the return policy outlined below.

Make sure to keep the original packaging for inspection and investigation. We are not able to accept claims for shipping damage if the original packaging has been discarded.

Photos, videos or other information may be requested prior to sending an RMA form. 

Request RMA

1. Returns can be requested within 5 days from the date your order was received. Your request will be reviewed upon receipt and if approved, you will receive your RMA number and return shipping instructions. Please do not ship your order back until you receive your RMA number and return shipping instructions.

• RMA requests applied for after 5 days from the date your order was received may be considered on a case-by-case basis, entirely at Packaging Tools’ discretion.

• Packaging Tools Sales Order Number
• Part number
• Product serial number if applicable
• Number of items to return
• Your email address and contact phone number
• Detailed description of the damage
• A few photos of the damaged product and the packaging

1. Once approved, you will receive an email with the RMA number and shipping address for returns.

1. Repack the item in its original package or include the original package with the item in another box. All items must be unassembled and re-packaged in the way they were received.
2. Please pack the items to prevent damage in transit and keep the product's packaging in its original condition.  If double boxed when received, please make sure to double box for return shipment.
3. All products being returned must be 100% complete, in new, re-sellable condition, with the original components, cables, documentation, manual(s) and accessories.
4. Customer should prominently display the RMA number on the outside shipping boxes containing the item to be returned. The original product carton cannot be defaced by marks or tape.

1. Please do not ship returns to Packaging Tools address. Products sold on our website may only be returned to the shipping address specified in the return shipping instructions. We will not be responsible for the additional costs associated with the reshipping, insurance and address correction if return is received at Packaging Tools address.
2. All returns should be sent "Pre-Paid" and fully insured for the invoice amount against damage or loss. All returns should be sent only via UPS, FedEx or DHL carrier with a signature confirmation, tracking and insurance. Please email us with the Tracking Number for your returns.

1. All returns will be inspected and tested upon receipt.

1. A replacement can be processed upon inspection and will be shipped at our cost. We will send you an email with the Tracking Number once it is shipped.
2. If the customer chooses not to receive the product replacement but requests a refund, up to 25% restocking fee may apply. In addition, any shipping charges associated with the order will be deducted from the refund (including the original shipping cost for items with free shipping).

1. If you refuse delivery for a damaged package instead of requesting an RMA and following the return procedure outlined above, the shipment will be considered an unauthorized return and subject to the policies thereof.

Other Conditions:

• RMA number is requested after the number of days as specified in the reason for return descriptions.  (RMA requests applied for after the specific days noted based on the reasons for returns and from the date your order was received may be considered on a case-by-case basis, entirely at Packaging Tools’ discretion).
• Return shipped to the address other than the return address Packaging Tools provided with the RMA number which resulted in lost package.
• Returns received without the complete original packaging materials and shipping cartons and/or without the original components, cables, documents, manuals and accessories.
• Items that have malfunctioned due to mishandling, electrical overload, etc.
• Factory applied serial number has been altered, tampered with, removed from the product or the number is not valid or not legible.
• Serial number on returned product does not match serial number on record with manufacturer.
• Authorized return merchandise is not received within 10 business days from the date the RMA number was issued.
• Returns shipped by customer are lost, stolen or damaged in transit.

Unauthorized Return

An unauthorized return is defined as:

• Any package returned without an RMA number or with an invalid, expired or missing/lost/misplaced RMA number.
• Any package refused by the customer during a delivery attempt.
• Any package returned if the customer has moved without providing us with the proper shipping address.
• Any package received later than 10 business days from the date of issuing RMA.
• Return shipped as Collect Shipment.

In most cases unauthorized return will be refused and sent back at customer’s expense and credit or replacement will not be issued. Sometimes unauthorized returns may be considered on a case-by-case basis, entirely at Packaging Tools's discretion. If Packaging Tools chooses to accept the return we reserve the right to charge up to 25% restocking fee in addition to any shipping costs associated with the order (including the original shipping cost for items with free shipping).

Refused Shipments

A refused shipment occurs when the customer refuses to accept the package during a delivery attempt.

• If a customer refuses delivery by mistake, we will send the package back to customer again at customer’s expense.
• If a customer refuses delivery in place of contacting us to obtain proper return instructions - these shipments will be considered an unauthorized return and subject to the policies thereof.

Return Policy Abuse

We reserve the right to refuse a return or exchange on any merchandise that does not meet Packaging Tools’ Return Policy requirements. Customers requesting repeated returns will be blocked from making any further purchases. An RMA number does not guarantee your returned items are eligible for a refund, exchange, or replacement.

Manufacturers keep serial numbers on all products. Occasionally, our customers inadvertently return items that were not purchased at Packaging Tools. We will under no circumstances accept these returns. The items in question will be sent back to the customer at customer's expense with a request to send the correct item within 5 days from the date the product is received. If customer attempts to return items not purchased at Packaging Tools again, the items will not be returned and the refund for the order and shipping expenses will not be issued.

Changes in Return Policy

We reserve the right to change or update our Return Policy without any previous notice. Be assured that the listed policy at the time of your purchase will apply, even if our policy is revised after your purchase.