Defective Products Return
Make sure to keep the originalpackaging. We are not able to accept claims for defective products if theoriginal packaging has been discarded.
If you have received adefective product and complied with our Return Policy requirements, we offerRMA Replacement without a restocking fee.
Note that this policy isonly applicable for the items that are indeed defective. Claiming"defect" is the easy way out of a restocking fee just because theitem is no longer wanted. For non-defective products return please referto Wrong, NOT Wanted, Non-Defective Productspolicy.
If the product youreceive is defective, please request a RMA number and follow the below procedure.
1. Request RMA
Returns must be requested within 5 days from the date your order was received. Your request will be reviewed upon receipt and if approved, you will receive your RMA number and return shipping instructions. Please do not ship your order back until you receive your RMA number and return shipping instructions or return shipping label.
To request an RMA number, please email the following information to sales@packagingtools.net Your email address and contact phone number Reason for your return Packaging Tools Sales Order Number Part number Product serial number Attach a few photos if the defect is visible. Please provide a detailed description of the product defect.
RMA numbers are valid for 14 days and cannot be extended or reissued. Returns must be received within 14 business days from the date of issuing RMA.
2. Receive RMA
Once approved, you will receive an email with the RMA number and a shipping label for return.
3. Pack
Repack the item in its original package or include the original package with the item in another box. All items must be unassembled and re-packaged in the way they were received. Double Box the product Please pack the items to prevent damage in transit and keep the product's packaging in its original condition. All products being returned must be 100% complete, in new, re-sellable condition, with the original manual(s), components, cables and accessories. Customer should prominently display the RMA number on the outside shipping boxes containing the item to be returned. The original product carton should not be defaced by marks or tape.
4. Ship
Please do not ship returns to Packaging Tools address. Products sold on our website may only be returned to the shipping address specified in the return shipping instructions.
We will not be responsible for the additional costs associated with the reshipping, insurance and address correction if return is received at Packaging Tools address. We will provide a UPS / FedEx shipping label or an account number to ship the defective product back.
Testing & Inspecting All returns will be inspected and tested upon receipt.
Replacement vs. Refund Defective items will be replaced once the return is received, tested and inspected by the product manufacturer. If the product is found to be faulty or defective, a replacement for the defective item will be shipped. If the product is returned as defective and is found not to be defective, it will be sent back to the customer at customer's expense. Additional manufacturer inspection fees may apply. If the product is returned as defective and is found to be damaged due to improper installation, improper use or handling, it will be sent back to the customer at customer's expense. Additional manufacturer inspection fees may apply. If the customer chooses not to receive the product exchange but requests a refund, up to 30% restocking fee may apply. In addition, any shipping charges associated with the order will be deducted from the refund (including the original shipping cost for items with free shipping).
Returns for products Damaged in Shipping
If you receive a package with visible damage, please DO NOT refuse the package as it will be considered as an Unauthorized Return. Instead, open the box and check if the product(s) is damaged as well. If there is a damage to the product itself, please take a few photos of the damaged product and the packaging and email them to us at sales@packagingtools.net
Make sure to keep the original packaging for inspection and investigation. We are not able to accept claims for shipping damage if the original packaging has been discarded.
1. Request RMA
Returns must be requested within 5 days from the date your order was received. Your request will be reviewed upon receipt and if approved, you will receive your RMA number and return shipping instructions. Please do not ship your order back until you receive your RMA number and return shipping instructions.
To request an RMA number, please email the following information to sales@packagingtools.net
Your email address and contact phone number
Reason for your return
Packaging Tools Sales Order Number
Part number
Product serial number
A few photos of the damaged product and the packaging
Detailed description of the damage
RMA numbers are valid for 14 days and cannot be extended or reissued. Returns must be received within 14 business days from the date of issuing RMA.
2. Receive RMA
Once approved, you will receive an email with the RMA number and shipping address for returns.
3. Pack
Do not throw away or alter any of the product and packaging. It must be in the same condition as it was received in order for us to properly establish that the damage was due to shipping, and not due to some other cause. If the box is severely damaged, please put the damaged package into another secure container for mailing.
We are not able to accept claims for shipping damage if any of the packaging or contents have been altered or discarded.
All products being returned must be with the original components, , manual(s) ,cables, documentation and accessories.
Customer should prominently display the RMA number on the outside shipping boxes containing the item to be returned.
4. Ship
Please do not ship returns to Packaging Tools address. Products sold on our website may only be returned to the shipping address specified in the return shipping instructions.
We will not be responsible for the additional costs associated with the reshipping, insurance and address correction if return is received at Packaging Tools address. We will provide a UPS / FedEx shipping label or an account number to ship the damaged product back.
5. Testing & Inspecting
All returns will be inspected and tested upon receipt.
6. Refund vs. Replacement
A replacement can be processed upon inspection and will be shipped at our cost. We will send you an email with the Tracking Number once it is shipped.
If the customer chooses not to receive the product replacement but requests a refund, up to 30% restocking fee may apply. In addition, any shipping charges associated with the order will be deducted from the refund (including the original shipping cost for items with free shipping).
7. Refused Shipment
If you refuse delivery for a damaged package instead of requesting an RMA and following the return procedure outlined above, the shipment will be considered an unauthorized return and subject to the policies there of.
Wrong Item, Non-Defective Products, NOT Wanted
Please note that notevery product is eligible for return. If this is the case, please refer to our Productsthat are NOT Returnable policy.
Our suggestion before buying is to review our Product Comparison Charts, Specs and Videos beforeplacing any orders. Also, we have atesting process through our manufacturers where youcan send in your samples and we will test and create avideo for you to see your product working on our equipment.
Please Call Us if you have any questions and verify specifications before placing any orders. Packaging Tools will not be liable ifyou order the wrong products, we make every effort to provide complete andaccurate descriptions of our products. It is your responsibility to ensureproduct compatibility.
How to Return an Item
1. Request RMA
Returns must be requested within 5 days from the date your order was received. Your request will be reviewed upon receipt and if approved, you will receive your RMA number and return shipping instructions. Please do not ship your order back until you receive your RMA number and return shipping instructions.
Requesting an RMA number, please email the following information to sales@packagingtools.net Your email address and contact phone number Reason for your return Packaging Tools Sales Order Number Part number Product serial number Number of items to return Return type: refund or exchange RMA numbers are valid for 14 days and cannot be extended or reissued. Returns must be received within 14 business days from the date of issuing RMA.
2. Receive RMA
Once approved, you will receive an email with the RMA number and shipping address for returns.
3. Pack
Repack the item in its original package and double box with another box. All items must be unassembled and re-packaged in the way they were received. Please pack the items to prevent damage in transit and keep the product's packaging in its original condition. All products being returned must be 100% complete, in new, re-sellable condition, with the original manual(s) , components, cables, and accessories. Customer should prominently display the RMA number on the outside shipping boxes containing the item to be returned. The original product carton should not be defaced by marks or tape.
4. Ship
Please do not ship returns to Packaging Tools address. Products sold on our website may only be returned to the shipping address specified in the return shipping instructions. We will not be responsible for the additional costs associated with the reshipping, insurance and address correction if return is received at Packaging Tools address. All returns should be sent "Pre-Paid" and fully insured for the invoice amount against damage or loss. All returns should be sent only via FedEx, UPS, or USPS carrier with a signature confirmation, tracking and insurance. Please email us with the Tracking Number for your returns.
5. Testing & Inspecting
All returns will be inspected and tested upon receipt. Please allow 1–2 weeks for determination to be made if eligibility requirements are met for refund or exchange.
6. Refund
If you are returning a product for refund, we will charge up to 30% restocking fee.
The restocking fee is deducted from the original invoice price less any shipping costs that were incurred (including the original shipping cost for items with free shipping).
Refunds can be processed upon receipt and inspection. A refund will be issued using the original payment method.
7. Exchange
If you are returning a product for exchange, inmost cases we will charge up to 25% restocking fee. Sometimes the restockingfee can be reduced or waived on a case-by-case basis.
The restocking fee is deducted from the original invoice price less any shipping costs that were incurred (including the original shipping cost for items with free shipping).
Exchange can be processed upon receipt and inspection. Once the return is received, inspected and approved, and the exchange item is shipped, we will send you an email with the Tracking Number.
8. Refused Shipments
Shipments refused because the item is simply no longer wanted and shipments not picked-up by the customer after shipping courier’s attempts to deliver will be charged up to 30% restocking fee.
Note: For packages with ground shipping couriers attempt to deliver three times. For packages with expedited shipping only one delivery attempt is made. If you miss these attempts, then couriers will hold your package for 3–5 days. If you fail to collect this package within the set period, it will get returned.
Warranties
All products are covered by the factory manufacturers’warranty which varies from product to product. Please view the individual product for more information on a specificmanufacturer’s warranty terms and conditions. If you have questions regardingspecific warranties, please Contact Us.
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